Terms & Conditions

1. General

1.1.These terms and conditions apply to users of the "Royal Pharm" website. "We” or “us” means Royal Pharm, and the "customer" or “you” means any person, firm, company or body which places an order with us. Your use of the Website is governed by these terms and conditions of use ("Terms of Use"). Please read these Terms of Use carefully before using the Website. By using the Website or any part of it, you agree that you have read these Terms of Use and that you accept and agree to be bound by them.

1.2. We reserve the right to make any changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the published date. Your continued access and use of our website and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

1.3. “intellectual property rights” means any and all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.

1.4. We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

1.5. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

1.6.  We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.

1.7. We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.

1.8. We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.

1.9.  We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.

1.10. If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.

 

2. Registration

2.1 You are required to register as a user before placing an order through our e-store. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract. During the registration:

• You must provide us with accurate, complete and up to date registration information;

• You must safeguard your username and password;

• You authorize us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;

• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

2.2. Please inform us via our website by email or contact our customer service immediately of any changes to the information that you provided so that we can communicate with you effectively. 

Updated registration information has to be true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.

2.3. In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and e-vouchers will be forfeited. You will need to reapply for a new account if you wish to make a purchase at our e-store.

3. Order

3.1. The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase is actually in stock.

3.2. We reserve our right not to accept or cancel an order for any reason at our sole discretion, including without limitation:1.no sufficient stock to deliver the merchandise you have ordered;2.no delivery can be arranged for your area; or 3.one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error.

4. Payment Method

Payment method: Visa, Master, Alipay, WeChat Pay

5. Notification of ordering

5.1. Placing an order means you agree to purchase products or services and appoint us to deliver the same on your behalf to your specified delivery address in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issues), we will notify you by email.

5.2. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery.

5.3. In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.

6. Other

6.1. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond our control.

6.2. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.

6.3. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.

6.4. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreements between the parties.

6.5. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.

6.6 These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.

6.7. Title to the product shall remain vested in us until we receive full payment of the price, and title and risk shall pass to the customer upon collection of the product by our delivery team.

6.8. For any ordered goods remain undelivered for 30 days from the date of the order confirmation, we shall have the right to dispose of such goods at our own discretion without further notice to you.  In such event, we shall not be liable to make any refund or compensation to you.

6.9. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.

6.10. In case of any dispute, our determination shall be final.